Senior Friendly Products takes its customers’ privacy rights very seriously. All information you provide us, whether by subscribing to our newsletter, buying a product or even calling us with questions is handled with the strictest standards of confidentiality. We do not share your contact or other personal information with any outside parties. We do not sell customer information to outside mailing lists.
Any credit card information you provide us to obtain merchandise is only shared by us with the accredited third party used for processing your credit card. All electronic transmissions are secure, encrypted and lockbox-safe. Absolutely no unauthorized access to your credit card information is allowed.
Senior Friendly Products offers several convenient payment/ordering options:
- Online Credit Card Purchase - Simply choose the items you’d like to buy, then click on the “check out” button. You can choose to use VISA, MC or Discover from the check-out panel. All credit card transactions are secure and confidential.
- Online Purchase with PayPal - You can use your PayPal account to pay for your purchases. Simply select “PayPal” after you click on the “check out” button. All PayPal transactions are secure and confidential. We do not see your credit card information when you choose PayPal as your payment option.
- FAX in order - Once you have finished shopping, you can click on your “view cart” button, make a copy of that page, add your payment and shipping information and FAX it to: Senior Friendly Products – (503)251-9854 – Order Department. We shred or redact all credit card information once it has been processed.
- Phone Orders - You can call in your order directly to Senior Friendly Products. Our business hours are M-F 9:00 am – 5:00 pm. (503)567-8597.
Senior Friendly Products is 100% committed to your shopping experience satisfaction. You have 30 days from the date of purchase to return any product you are not completely satisfied with.
- Return Procedure: Call or e-mail us with your original purchase information, the product you’d like to return and the reason. SFP will provide you a return authorization number to reference on the outside of your shipping box. If it is a return-for-replacement or exchange, we will advance-replace the product immediately. For return-for-refund events, once we receive the returned product your refund will be processed.
- Additional Return Conditions:
- All returns-for-refund are subject to a 10% restocking fee.
- Oregon State Law prohibits the return of opened absorbent products. Manufacturer-sealed adult absorbent cases and mini-cases are eligible for return.
- If the original order was freight-free, your refund will be reduced by the order’s actual cost of shipping.
- All products must be returned in their original packaging with all instructions, batteries, add-on items and manufacturer warranty cards included. Any damaged or incomplete returns will be subject to an additional 25% refund reduction.
Senior Friendly Products
4804 NE 106th Avenue
Portland, OR 97220
Our Green Policy
Senior Friendly Products is an Earth-Friendly company also! Some of our green practices are:
We will always strive to make sure our operations are as green and sustainability-supportive as possible. Thank you for being a part of these important measures by supporting us with your business!
- Utilize newspapers for package filler when practical
- Recycle batteries
- Re-use structurally-sound boxes for shipping containers whenever possible
- Employ energy-saving lighting
- Encourage and support staff to use public transit
Senior Friendly Products offers a simple shipping rate schedule:
- Adult Absorbents - Full Cases: $14.95
- Tub and Shower Seats - Fixed and Adjustable: $11.95
- Toilet Seat Riser: $11.95 (shipped via USPS Parcel Post)
- Deluxe Pick-Up & Reaching Tool will Ship via Parcel Post
- Any Order $100 and Over and not containing case-size absorbents, bath seats or toilet risers: FREE Ground Shipping
- Any order less than $100 for everything except Full-Case Absorbents, Tub Seats and Toilet Risers: Flat Ground Shipping Rate of $5.99
Terms and Conditions
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